Heel replacement O sole mio

Heel replacement is possible for footwear produced using the so-called “Strobel” technique, in other words, footwear from the ALL TERRAIN CLASSIC and ALL TERRAIN SPORT lines. “Strobel” is a shoemaking technique in which the non-woven insole is sewn on to the upper using the Strobel stitch, thus forming a solid unit. The outsole is then sprayed on. The heel of this sprayed on sole can be sanded down and a new standard outdoor heel glued on in its place. A complete sole replacement is not possible with this footwear design, since a sprayed-on sole cannot be removed without damaging the upper.

“Many people wear their shoes down on the heel. Heel replacement for leisure and light hiking footwear can significantly extend their service life – and at a fair price.”

— Arthur | LOWA Manager Service Department

Which parts of my shoe can be repaired?

You will find the name of your shoe on the label attached to the inner face of the shoe’s tongue.

How it works

The first point of contact for all repairs within the warranty is your LOWA specialist retailer. Thanks to their expertise, your retailer can best judge what steps to take, or if your boots should be sent for repair or to make a complaint. If it is a complaint within the warranty, then take the boots to the retailer or send them in if they were purchased online or elsewhere (all retailers can be found here). Always attach a copy of the receipt to the boots and a short letter describing the problem. The retailer will then look after the rest of the complaint process.

Your shoe is no longer covered by the warranty, or you want to have it repaired?
We’ll be happy to assist you!

Preparation
Remove the insole and laces from the cleaned and dry footwear.
Packaging
Pack your shoes in a box. Attach a short letter to the box, in which you briefly explain what repair should be carried out on your footwear. Please do not forget to include your own address and also your telephone number.
Shipping
Send the package insured to the following address:

SPORT DEPOT SA
Service Department
Building Sport Depot, Business Park Sofia, 6 Vasil Radoslavov street
1766 Sofia
Wait
Now you need to be patient. Your repaired shoes and invoice will be sent back to your home within around 2 to 3 weeks.
Contact
Would you like to have something else on your shoe repaired, or do you have a special question? Contact us, and we can talk about what you need to do.

Do you have any other questions?

Send us a message. We’ll be happy to help.

Name *

Street and house number

Postcode

City

Country *

E-Mail address *

Phone number

Shoe model *

Shoe colour *

Shoe size *

Message *

Photos of the shoe (max. 20 MB)

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Please view the privacy policy right to be informed section of the General Data Protection Regulation for questions related to the collection, processing and usage of your personal data or questions related to information, rectification, blockage or erasure of data. We inform you about the key aspects of data processing in this privacy information.

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Heel replacement O sole mio

“Many people wear their shoes down on the heel. Heel replacement for leisure and light hiking footwear can signi­ficantly extend their service life – and at a fair price.”

Which parts of my shoe can be repaired?

How it works

Do you have any other questions?

“Many people wear their shoes down on the heel. Heel replacement for leisure and light hiking footwear can significantly extend their service life – and at a fair price.”